Customer Service

Customer Service

We are strong believers in a happy experience, so if there is anything that we can do to improve your shopping experience with Foxy Vida, please email us to let us know. Your complete satisfaction is our goal! info@foxyvida.com

    Shipping & Delivery
    Materials
    Returns & Replacements

Shipping & Delivery

    USPS Priority & First Class and Parcel Post Shipping are used for Domestic Orders.
    International Shipping is available for USPS International Priority and Parcel Post.
    Insurance can be added upon request for an additional fee. Please be aware that you may incur International Custom Charges ( outside the   USA ). We are not responsible for custom charges or packages being held in customs.

    We are not responsible for lost or damaged items during shipping. Please request to purchase shipping insurance to cover these types of losses.

Materials

    We are committed to a healthy planet and to all of humanity. We strive to be conscious in the making of all of our products, and to always seek first the most durable, luxurious and eco-wise materials. Our bags are sturdy and reliable thus allowing for less turn over through the baby and toddler years, and beyond. Our philosophy is that you are worth it, the little ones are worth it, and our planet is worth it!  

Returns & Replacements

    We offer a 100% Money-back guarantee. We will refund the purchase price, excluding shipping costs, if you are unhappy with your item.

    The product must be returned in its original condition, and the buyer must notify us within 3 days of receipt of the item. Return shipping is buyer's responsibility, and it is recommended that you return item with insurance or tracking number. We are not responsible for lost items. Refunds will be issued once we have received the item.


    For In-stock or made-to-order items: Cancellation requests made within 24 hours of payment will be refunded less a $2.00 fee to cover payment processing fees.

 

Privacy Policy

As you browse Foxy Vida, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

We are strong believers in a happy experience, so if there is anything that we can do to improve your shopping experience with Foxy Vida, please email us to let us know. Your complete satisfaction is our goal! info@foxyvida.com

Shipping & Delivery

USPS Priority & First Class and Parcel Post Shipping are used for Domestic Orders.
International Shipping is available for USPS International Priority and Parcel Post. 
Insurance can be added upon request for an additional fee. Please be aware that you may incur International Custom Charges ( outside the USA ). We are not responsible for custom charges or packages being held in customs.

We are not responsible for lost or damaged items during shipping. Please request to purchase shipping insurance to cover these types of losses.

Turntime: Approx. 7-9 days for production. Shipping 2-8 days. If you need an item sooner, please contact us.

** RUSH ORDERS **
If you need an order outside of the time-lines mentioned above please contact us for a Rush Order Request. We will be happy to accommodate your time-line if it is possible. Please Contact us PRIOR TO ORDERING if you will need a RUSH ORDER. A fee may apply to Rush Orders depending on how soon you need the order.

Materials

We are committed to a healthy planet. We strive to be super earth conscious in the making of all of our products. Our items are made to last a really long time, and be reused and eventually recycled, or "up-cycled". We try to purchase fabrics and materials made in the USA and made from companies that have a low eco footprint. We hope that you keep that in mind while shopping for that special little person in your life. You are worth it, the little ones are worth it, and our planet is worth it!

Returns & Replacements
We offer a 100% Money-back guarantee. We will refund the purchase price, excluding shipping costs, if you are unhappy with your item. 

The product must be returned in its original condition, and the buyer must notify us within 3 days of receipt of the item. Return shipping is buyer's responsibility, and it is recommended that you return item with insurance or tracking number. We are not responsible for lost items. Refunds will be issued once we have received the item.

We are strong believers in a happy experience, so if there is anything that we can do to make your shopping experience with Foxy Vida better, please just us let us know. Your complete satisfaction is our goal! 

For In-stock or made-to-order items: Cancellation requests made within 24 hours of payment will be refunded less a $2.00 fee to cover payment processing fees.

Cancellation requests made after 24 hours of payment are subject to a 20% fee.
- See more at: http://foxyvida.gostorego.com/customer-service#sthash.nTgz5RdD.dpuf